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Shipping Policy

Domestic Delivery & Time Frame

Orders over $200 ship for free. Bulky items incur a shipping surcharge of $60.

Orders under $100 ship for $12.95

Orders $100 - $199 ship for $20.00

We use Australia Post to deliver and ship out orders every Friday. Orders will take between 3-5 days after they have been processed.

If, on the unlikely occasion that we are unable to fulfil your order we will notify you within 48 hours to arrange an agreeable alternative item, a back order or refund.

Return Policy

If you are not satisfied with your order, please notify us within 7 days and contact us via email to arrange an exchange. We will assess returns on a case-by-case basis. Please note that we do not offer refunds for change of mind.

It is up to you to return the item to us in new condition, and in the original packaging. We do not cover delivery costs for returns.

For returns on item/s that have qualified for free shipping a P&H charge of $20 (VIC, ACT, NSW, SA & TAS) or $40 (QLD, WA & NT) will be deducted from the refund amount.

We personally package all PLANT CHARMER orders with the utmost care. We use Australia Post as our trusted posting courier company. They have high standards and will ensure that your order will be delivered in one piece. Although, breakages can occur, therefore If the item comes damaged, please contact us within 3 days of delivery with photo evidence of the damage and we will investigate and arrange a claim through Australia Post.

If you have any further questions, please feel free to contact us.

Terms & Conditions

Welcome to the PLANT CHARMER website. These terms and conditions apply to the use of the PLANT CHARMER website. By visiting the website and formulating requests for services provided here by PLANT CHARMER you unconditionally agree to the following Terms and Conditions. Please read them carefully.

For the purposes of the Terms and Conditions outlined herewith, "You" is defined as the visitor to the website, browsing and preceding to offering and actively engaging in purchase of products from PLANT CHAMER. PLANT CHARMER is a business based in Australia who will accept an offer to purchase goods, confirm the order, supply and subsequently arrange for delivery for said goods upon payment.

Any orders placed by you must be placed in accordance with these conditions.

All prices shown are in Australian currency ($AU)

The dimensions listed provide a good guide to the size of the finished product, however, they may not be 100% accurate as majority of the products sold on PLANT CHARMER are made locally by hand, and slight variations can occur.

The colour of the products may vary to what is displayed on the website. This can occur due to a wide range of factors such as different monitor settings, computer hardware, colour bits depth and numerous other reasons.

Copyright: Images used on this website are reproduced with express permission. Copyright is retained by PLANT CHARMER. Any unauthorized reproduction will result in legal proceedings.

Access to this website is at the users own risk. PLANT CHARMER is not responsible in any way for the content of any websites externally linked to this website. PLANT CHARMER is not responsible for the actions of users on this website.

PLANT CHARMER reserves the right to not sell an item to an individual or group at any given time, even if payment has been made. In such instance, a full refund will be processed promptly.

The website may be used by you only for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Acknowledgement of Terms: By completing your purchase you agree to the terms and conditions above.